Frequently Asked Questions

Frequently Asked Questions (FAQs)

1. Do you ship outside of France?

No, at this time we only ship within France.

2. Is shipping really free?

Yes! Shipping is 100% free on all orders within France—no minimum purchase required.

3. What payment methods do you accept?

We currently accept PayPal as our only method of payment, which ensures a secure and smooth transaction.

4. When will I receive my order?

Orders are typically delivered within 3–6 business days after being processed.

5. Can I return a product if I’m not satisfied?

Yes, we offer a 30-day return policy. Items must be unused, in original packaging, and accompanied by proof of purchase. Email us at support@ottodo.shop to initiate a return.

6. Do your planters come with drainage holes?

Product details vary—please check each item's description for specific features like drainage holes or material type.

7. Are your products handmade?

Some of our collections include hand-finished items, while others are industrially crafted. We aim to blend design, durability, and charm in every product.

8. How do I contact customer support?

You can reach us anytime at:

Phone: +33 751586958
Email: support@ottodo.shop
Address: 61 Rue Etienne Marcel, 42300 Roanne, France